Refund Policy

Request window

For a purchase made from InfiSoft, email support@infisoft.pro within 24 hours of payment. Include your order ID, purchase email, plan, date, and reason. We will review the order and any delivery or technical issue.

Refund outcomes

Under InfiSoft's published policy, an approved standard refund may have a 10% administrative/processing deduction. Duplicate charges and non-delivery after 24 hours may qualify for a full refund. Technical defects are assessed after support has a reasonable opportunity to troubleshoot. Requests after the 24-hour window may be declined, except where applicable law or the payment provider requires otherwise.

Processing

Once approved, refunds are generally processed within 5–10 business days to the original payment method, though the payment provider or bank may take longer. Any payment-provider-specific terms shown at checkout or mandatory consumer rights still apply.

Help before filing

If a download, license or account access is missing, first check your dashboard and contact support. Do not share card numbers or passwords. This page adapts the InfiSoft refund policy for StoryEngine purchases.